Customer Experience, that Scales With You. 

 

For early-stage startups who want to clean up support, simplify onboarding,and retain customers, without hiring a full-time team.

 

Reveal My CX Bottlenecks

What I Help You Improve.

You don’t need a full CX department, just someone who untangles the mess and keep things moving. 

⚡Onboarding → Retention

Help new users get value from Day 1 with onboarding that’s simple, intentional and sets the right tone. 

💬 Support → Consistency

From inbox chaos to clear, on-brand replies. Your customers should feel supported, not stuck. 

📈 Usage → Growth

Spot natural upsell moments based on what customers actually need, usage data, timing and customer goals, not just what you want to sell. 

💸 Drop-off → Re-engagement

Catch early churn signals, flag early drop-offs, and build simple re-engagement workflows to win users back. 

💡 Insights → Action

Turn support convos into product clues and insights. I surface recurring pain points so your team can act faster. 

Why this works

Good CX isn’t just a nice to have, It’s a retention strategy hiding in plain sight. 

Missed tickets, scattered onboarding and lost feedback lead to churn that could’ve been prevented. 

I help lean teams build simple, human support systems that reduce volume, protect revenue, help users/customers feel well-supported and scale without the stress.

Hiring a full CS team too soon is expensive. Doing nothing is worse. 

I bridge that gap with experience in the inbox and systems that scales with you.

You don’t need a full CS team. You just need someone to own it well from day one.

Pricing

🛠️ Backlog Reset

(2 weeks)
£ 1,500
  • The fastest way to stop burning cash on churn + support chaos.
  • Clear your backlog fast.
  • Reset onboarding flows.
  • Spot churn signals early.
  • Lightweight docs + macros.
Reset My Backlog
👉 Perfect for early-stage teams stuck in backlog hell but not ready for a full CS hire.
Top Pick

You’ll walk away with:

  • A calmer inbox

  • Smoother onboarding

  • A cleared, scalable support system

📈 Ongoing CX Support

(extension, only if relevant)
£ 2,000 Monthly
  • Keep your support system running (without a bloated CS team).
  • Consistent support across
  • Weekly product insights from real customer convos
  • Proactive churn + retention tracking.
  • Fractional CX lead without the overhead
Maintain My CX
👉 Best for teams scaling fast, with CS gaps they can’t afford to ignore.

You’ll Walk away with:

  • Consistent support as you scale

  • Weekly, high-signal customer feedback

  • A support system that protects revenue

 More effective than 3 months of churn and lost revenue. 

This if for you if...

✅ You ‘re a founder or ops lead stretched too thin, and pulled in too many directions. 

✅ You deeply care about your customer experience.

✅ You’ve got support tickets pilling up and no clear system in sight. 

✅ You’ve hired a VA or agent, but still lack structure.

✅ You want clean systems, not a big team.

✅ You’re not using support insights to improve product or retention.

✅ Your inbox is a mess and support is reactive

✅ Onboarding is clunky and inconsistent.

What to Expect.

📞 1x kickoff call to review your current setup and priorities. 

🔍 Audit of tools (Intercom, Tidio, Helpscout, Zendesk etc) 

🛠 Weekly updates with clear progress. 

📁 Final delivery: cleaned-up inbox, macros and support playbook.

👋Why Work with Me?

  • I’ve spent 1000+ hours inside messy support inboxes.
  • I’ve kept CSATs above 85% across channels with lean, overstretched teams. 
  • I’ve built lightweight, human support systems that customers enjoy.
  • I’ve helped small teams breathe again.

 

Startups move fast. Support often gets left behind .

Hi, I’m Denise, I help startup teams stop losing customers to broken support & messy onboarding.

I know what breaks, why it matters, and how to fix it.

You don’t need to hire a full team or duct-tape another process. You need someone who’s done the work, sees the patterns, and helps you set up a system that works for your team and customers. That’s me.

Support shouldn’t be a disaster zone. It’s a growth engine, if you treat it like one.

☎️ Let's Work together

If your startup’s growing fast but support is starting to fall behind, let’s fix that before it snowballs into churn, overwhelm, and missed revenue.

I only partner with a handful of lean teams at a time, so we can dig deep, solve root problems, and build systems that scale with the team.

Book a Free CX Reset Call
Prefer to email? Email Me Directly

Once support starts slipping, churn’s not far behind. Don’t let it spiral out of your control.